1-2-1 training sessions - terms and conditions

TERMS AND CONDITIONS FOR 1-2-1 TRAINING

You (herein referred to as You/Client) and Alex Wallace (herein referred to as ‘Trainer’).

PAYMENTS, REFUNDS AND CANCELLATIONS:
To confirm your scheduled booking of a training session, payment must be made in full when booking the sessions and training sessions packages.

If for any reason we need to cancel or reschedule your session, we will aim to provide you with a minimum of 24 hours notice.

If you need to cancel or reschedule a 1-2-1, we kindly request that you inform us no later than 48 hours before your scheduled appointment. Failure to do so will result in full payment for the session.

If classes or sessions need to be cancelled due to extreme weather (hot/cold/wet) your session will be rescheduled. We will aim to give you advanced prior notice, but please ensure your contact details are up to date.

Please note, we do not offer refunds, but exceptions may be made at our discretion. Thank you for your cooperation and understanding.

TRAINING PACKAGES:
All training packages must be completed within a six-month period. Any unused sessions after this time will expire. However, we understand that exceptional circumstances may arise, and we may be able to offer a refund or reschedule these sessions upon request. If you have any concerns or questions regarding your training package, please do not hesitate to reach out to us. We are always here to help and ensure your satisfaction.

CHILDREN:
We welcome children to attend our training sessionsas long as they are accompanied by a responsible adult, but children are not permitted at any dog reactive classes. It is important to note that we cannot take responsibility for the safety of children during the sessions. We kindly ask that supervising adults ensure that the children are safe at all times. Young people under the age of 16 must be accompanied by an adult.

WELFARE:
It is important to ensure that your dog is suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. While we cannot guarantee that there is absolutely no risk of disease at any venue or when in contact with other dogs or materials, it is the owners/handler’s responsibility to take appropriate measures to protect their dog. Please note that we do not accept responsibility for any potential or actual exposure of dogs to disease.

Please advise us in advance of your session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, etc).

If your dog has any known allergies or intolerances to certain foods or has any other special dietary needs, it is your responsibility to bring this to the attention of the trainer prior to the start of your session.

PRIVACY:
Please be aware that photographs may be taken during training sessions. These photos may be used by The Dogs By Alex for use on social media. If you do not want photographs of you and/or your dog to be used or shared, please inform us. Additionally, any feedback you provide, whether verbal or written (such as through email or feedback forms), may be used for marketing purposes.

For 1-2-1 training, we will ask you first before sharing anything on social media.

1-2-1 TRAINING & BEHAVIOUR
I understand that the Trainer will work directly with me and my dog to impart contemporary animal behaviour knowledge that best fits our needs, and that successful companion dog programs depend on a combination of learned skills on the part of the dog and owner. Behavior is not static; an animal will not continue to perform even trained behaviors without ongoing practice. Especially in cases involving any type of aggression, although behavior may be modified, the dog is never considered “cured”. A dog’s behavior is ultimately the owner’s responsibility.

The trainer will make every reasonable effort to help us attain goals but makes no guarantees of performance on the part of the Client or dog as a result of providing professional animal behaviour consultations.

The Client acknowledges that training/behavior modification may be an activity in which damage or injury to dog(s) and/or persons may occur. Client will assume full financial/moral responsibility for the actions of their dog(s). Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

I/We Client agree that I, my/our heirs, assignees and legal representatives will not make claim against, sue, or attach the property of the Trainer, his/her family, acquaintances, or any other person acting on his/her behalf (herein referred to as “Agents”), for injury or damage to or by dog(s) resulting from action or negligence, however caused, by the Trainer or Agents. I/We Client forever release the Trainer and/or Agents from any and all liability and demands which I/We Client, and my/our heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.

This Contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Trainer.

DISCLAIMER:

Please be advised that while we make every effort to ensure the safety of our clients and their dogs during training sessions, participating in activities with dogs, children, and adults inherently carries a risk of injury.

By booking with us, you agree to assume full responsibility for any risks, injuries, or damages that may occur as a result of attending our training sessions.

You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.

You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.

Thank you for taking the time to read our Terms & Conditions, we look forward to working with you.

Health
Dogs must be up to date with their vaccinations and regularly treated for flea, tick and worms to prevent spreading any diseases to other users.

If your dog has been unwell in the previous 48 hours, then please do not bring them to the sessions so that any illnesses are not passed on to other users.

Contact Us
If you wish to contact us, please send an email to thedogsbyalex@gmail.com